QSR Web- Restauranteurs Using Technology to Find the Best-Matched Employees

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Who knew that technology could help restaurateurs get the right human touch tableside? Leadership at two large restaurant companies say that is precisely what they’ve discovered after working with a data-driven talent selection company that takes a high tech, data-driven approach to finding the best-matched employees for an array of foodservice positions with the kind of personalities that will keep them onboard and delivering results long term.

Restaurant brand, Chili’s, and multi-brand restaurant franchisee, American Blue Ribbon Holdings, reported some eye-opening positive results from the their recent collaborations with OutMatch to find and retain topnotch employees. Collectively, the two companies have about 2,200 restaurants worldwide, representing the Chili’s, O’Charley’s, Nine-nine, Bakers Square and Village Inn brands.

The bottom-line results from Outmatch’s work with the companies include:
•    $40 million ROI for both companies combined as a result of lower turnover and better customer service, among other factors.
•    Chili’s reports substantial employee turnover rate reduction to well below the 61 percent industry average.
•    Generated $5.2 million ROI at O’Charley’s through employee-job match improvements.
•    Saved $3.2 million in costs by cutting turnover in 43 states for American Blue Ribbon Holdings brands.

To produce such results, OutMatch assesses applicants for jobs at the firms involved, which are typically foodservice brands with large distributed workforces. The company’s programs assess potential employees for personality traits which research proves produce success and longevity in specific restaurant-related roles, from hourly workers to more highly paid management positions.

Read the full interview with American Blue Ribbon Holdings and OutMatch on QSR Web.

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