OutMatch, a leader in helping organizations match the right people with the right jobs, today announced the appointment of Zack Birkelbach as Vice President of Client Success. Birkelbach will direct the company’s commitment to providing world-class service to its clients, working with them to understand their challenges and deliver talent selection and employee development solutions to drive ROI and achieve critical business goals.
A proven executive with more than 15 years of experience in HCM client relations using SaaS-based solutions, Birkelbach most recently served as Director of Customer Success for Infor, where he led the Human Capital Management team. Prior to that, he spent 10 years in the behavioral assessment space with PeopleAnswers. While there, he consistently achieved a client retention rate of more than 95 percent, enabling the company’s recurring revenue to grow from $3 million to over $40 million, and helping to drive its acquisition by Infor.
“We are delighted to add the recognized expertise and deep experience of Zack Birkelbach to the exceptional executive team at OutMatch,” said Greg Moran, President and CEO of OutMatch. “With an established record of building strong relationships and delivering significant value for clients, he will play a vital role in ensuring that our service, similar to our solutions, is second to none.”
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