Video – OutMatch http://outmatch.com Hiring, Keeping, and Developing Great Employees Thu, 15 Feb 2018 15:08:03 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.4 Client Success: Fueling Front-Line Hiring at American Airlines http://outmatch.com/client-success-fueling-front-line-hiring-american-airlines/ Wed, 27 Sep 2017 13:39:30 +0000 http://outmatch.com/?p=18789 Director of Global Talent Acquisition Rob Daugherty talks about using assessments across American’s front-line workforce—for pilots, flight attendants, agents, fleet service people, and more. With a brand name like American Airlines, we get a lot of applicants. It’s impossible, especially…

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Director of Global Talent Acquisition Rob Daugherty talks about using assessments across American’s front-line workforce—for pilots, flight attendants, agents, fleet service people, and more.

With a brand name like American Airlines, we get a lot of applicants. It’s impossible, especially with some of those front-line positions, to really understand who’s a good fit and who isn’t. We hire a lot of people that don’t have experience, so [the assessment] really funnels down the number of people who meet those right competencies and personalities and skill sets.

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Client Success: Hiring in a High-Turnover Retail Industry http://outmatch.com/cst-brands-bettina-rizzuto-outmatch-talent-selection-success-story/ http://outmatch.com/cst-brands-bettina-rizzuto-outmatch-talent-selection-success-story/#comments_reply Mon, 30 Jan 2017 06:46:46 +0000 http://outmatch.com/?p=14556 Talent Management Specialist Bettina Rizzuto talks about how assessments have helped Corner Store and its family of brands hire the right talent across more than 2,000 retail locations. “We wanted to see what we could do in our existing stores to lower…

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Talent Management Specialist Bettina Rizzuto talks about how assessments have helped Corner Store and its family of brands hire the right talent across more than 2,000 retail locations.

“We wanted to see what we could do in our existing stores to lower turnover… Comparing employees who have been assessed to employees who haven’t gone through the assessment process, we’ve seen a decrease in turnover that’s now at 38%.”

Watch more videos on our YouTube Channel.

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OutMatch Minute: Leadership Solutions to Help Identify High Potential Talent http://outmatch.com/outmatch-minute-leadership-solutions-help-identify-high-potential-talent/ http://outmatch.com/outmatch-minute-leadership-solutions-help-identify-high-potential-talent/#comments_reply Tue, 13 Dec 2016 22:06:16 +0000 http://outmatch.com/?p=14343 When it comes to identifying high potential talent, managers get it wrong 60% of the time. Yikes! In this OutMatch Minute, learn how you can use leadership assessments and simulations to make better succession decisions and get your leaders ready faster. Watch…

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When it comes to identifying high potential talent, managers get it wrong 60% of the time. Yikes!

In this OutMatch Minute, learn how you can use leadership assessments and simulations to make better succession decisions and get your leaders ready faster.

Watch more videos on our YouTube Channel.

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Client Success: Gaining a Competitive Edge in Restaurant Hiring http://outmatch.com/client-success-gaining-competitive-edge-restaurant-hiring/ http://outmatch.com/client-success-gaining-competitive-edge-restaurant-hiring/#comments_reply Wed, 07 Dec 2016 11:42:36 +0000 http://outmatch.com/?p=14295 Chief People Officer Bill Streitberger talks about how assessments and other talent selection technology have transformed hiring across American Blue Ribbon Holdings (ABRH) brands, which include O’Charley’s, Ninety Nine Restaurant & Pub, Baker’s Square, and Village Inn. “It used to…

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Chief People Officer Bill Streitberger talks about how assessments and other talent selection technology have transformed hiring across American Blue Ribbon Holdings (ABRH) brands, which include O’Charley’s, Ninety Nine Restaurant & Pub, Baker’s Square, and Village Inn.

“It used to be, we had to bring candidates back in the next day, or over the next couple of days. With assessments, we can turn the whole thing around in one day, which gives us a tremendous competitive edge because this market has been the most competitive I’ve seen in 10 years.”

Learn more about the ROI of assessments at ABRH:

Watch more videos on our YouTube Channel.

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OutMatch Minute: 7 Customer Service Traits You Just Can’t Teach http://outmatch.com/outmatch-minute-7-customer-service-traits-just-cant-teach/ http://outmatch.com/outmatch-minute-7-customer-service-traits-just-cant-teach/#comments_reply Fri, 23 Sep 2016 19:39:02 +0000 http://outmatch.com/?p=13970 We all know what customer service is, but what makes one employee better than another at anticipating needs and creating positive experiences? People who succeed in service roles have what we call the hospitality gene, which is fueled by key personality traits.…

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We all know what customer service is, but what makes one employee better than another at anticipating needs and creating positive experiences? People who succeed in service roles have what we call the hospitality gene, which is fueled by key personality traits. Find out which ones matter most in this OutMatch Minute:

Read on about each of the 7 Customer Service Traits You Can’t Teach, or learn more about Customer Focus.

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Secret Sauce: Using Personality Assessments Post-Hire http://outmatch.com/secret-sauce-using-personality-assessments-post-hire/ http://outmatch.com/secret-sauce-using-personality-assessments-post-hire/#comments_reply Thu, 01 Sep 2016 18:27:54 +0000 http://outmatch.com/?p=13871 In this video, Kinetix CHRO Kris Dunn (@kris_dunn) and Fistful blogger RJ Morris (@RJ_Morris) talk about ways to leverage pre-hire data through onboarding and beyond. “Oftentimes, we think assessments are a great idea for the recruiting process and the selection process—that’s absolutely right—but then…

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In this video, Kinetix CHRO Kris Dunn (@kris_dunn) and Fistful blogger RJ Morris (@RJ_Morris) talk about ways to leverage pre-hire data through onboarding and beyond.

“Oftentimes, we think assessments are a great idea for the recruiting process and the selection process—that’s absolutely right—but then we forget about it post-hire. So the question is, if you use a pre-hire assessment, do your managers actually have that behavioral data in their hands?”

The Secret Sauce series is brought to you by our friends at Fistful of Talent.

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Secret Sauce: Gambling on Hires http://outmatch.com/secret-sauce-gambling-hires/ http://outmatch.com/secret-sauce-gambling-hires/#comments_reply Tue, 16 Aug 2016 14:50:29 +0000 http://outmatch.com/?p=13729 In this video, DAXKO’s VP of People Dawn Burke (@DawnHBurke) and Fistful blogger RJ Morris (@RJ_Morris) discuss the gambler’s approach to hiring, and how to train new managers (and even seasoned managers) in data and process rather than risk-taking. “Many managers think they have…

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In this video, DAXKO’s VP of People Dawn Burke (@DawnHBurke) and Fistful blogger RJ Morris (@RJ_Morris) discuss the gambler’s approach to hiring, and how to train new managers (and even seasoned managers) in data and process rather than risk-taking.

“Many managers think they have a sixth sense or an intuition about who they should gamble on. Of all the management skills, people seem to think they have an innate ability to interview. They think, I can talk. I can have a conversation with somebody. And they really don’t take it to a deeper level.”

The Secret Sauce series is brought to you by our friends at Fistful of Talent.

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Client Success: Creating a Hospitality Culture at American Airlines http://outmatch.com/client-success-story-american-airlines/ http://outmatch.com/client-success-story-american-airlines/#comments_reply Tue, 02 Aug 2016 10:09:41 +0000 http://outmatch.com/?p=13678 Director of Talent Development Cheryl Harris talks about how assessments for flight attendants helped grow a “hospitality culture” for American Airlines. “The hospitality culture that a flight attendant creates is really important to how the customer feels about the company. We’re improving hospitality on the airplane…

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Director of Talent Development Cheryl Harris talks about how assessments for flight attendants helped grow a “hospitality culture” for American Airlines.

“The hospitality culture that a flight attendant creates is really important to how the customer feels about the company. We’re improving hospitality on the airplane because of the selection process that helps us bring in the right people.”

Watch more videos on our YouTube Channel.

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OutMatch Minute: 4 Reasons You Should Care about Validation http://outmatch.com/4-reasons-care-validation/ http://outmatch.com/4-reasons-care-validation/#comments_reply Mon, 25 Jul 2016 13:00:04 +0000 http://outmatch.com/?p=13647 SHRM reports that validity is the most important consideration in evaluating an assessment method, and we agree. Watch this OutMatch Minute to learn what validity is, and how it impacts the success of your talent selection process. Watch more videos…

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SHRM reports that validity is the most important consideration in evaluating an assessment method, and we agree. Watch this OutMatch Minute to learn what validity is, and how it impacts the success of your talent selection process.

Watch more videos on our YouTube Channel.

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OutMatch Minute: How to Read the Range Chart http://outmatch.com/outmatch-minute-read-range-chart/ http://outmatch.com/outmatch-minute-read-range-chart/#comments_reply Thu, 30 Jun 2016 20:45:12 +0000 http://outmatch.com/?p=13469 If you use assessments for talent selection, then the assessment report is you best friend. It delivers a wealth of insight about a candidate’s job competencies and potential for success in a given role. Our assessment reports come with competency graphs to help you see where…

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If you use assessments for talent selection, then the assessment report is you best friend. It delivers a wealth of insight about a candidate’s job competencies and potential for success in a given role.

Our assessment reports come with competency graphs to help you see where candidates score on each of the core competencies in a success model.

These competency graphs are easy to read. Check out this OutMatch Minute for everything you need to know!

Watch more videos on our YouTube Channel, or read on in this FAQ about reading assessment reports.

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Secret Sauce: Getting Real with HR Data http://outmatch.com/secret-sauce-featuring-time-sackett/ http://outmatch.com/secret-sauce-featuring-time-sackett/#comments_reply Wed, 01 Jun 2016 15:00:25 +0000 http://outmatch.com/?p=13296 In this video, HR pro Tim Sackett (@TimSackett) and Fistful blogger RJ Morris (@RJ_Morris) talk data, and Tim shares his own experience introducing hard HR data for the first time. “A lot of HR leaders fail when they start to go down this path of…

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In this video, HR pro Tim Sackett (@TimSackett) and Fistful blogger RJ Morris (@RJ_Morris) talk data, and Tim shares his own experience introducing hard HR data for the first time.

“A lot of HR leaders fail when they start to go down this path of entering analytics because they’re too afraid to sign themselves up for savings, or for a number. They say, ‘We’re going to do this and we’re going to drop turnover by 10%,’ and then they think, ‘What if we only drop by 7…?’ But it’s a projection. You’re trying to get there.”

The Secret Sauce series is brought to you by our friends at Fistful of Talent.

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OutMatch Minute: 10 Key Competencies for Restaurant Managers http://outmatch.com/outmatch-minute-10-key-competencies-restaurant-managers/ http://outmatch.com/outmatch-minute-10-key-competencies-restaurant-managers/#comments_reply Wed, 25 May 2016 17:58:53 +0000 http://outmatch.com/?p=13192 Leading diverse teams and driving for results in a face-paced, ever-changing environment… Not everyone is cut out for this kind of work. So how do you know what to look for as you hire and promote restaurant leaders? Skills and experience are important, but…

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Leading diverse teams and driving for results in a face-paced, ever-changing environment… Not everyone is cut out for this kind of work.

So how do you know what to look for as you hire and promote restaurant leaders? Skills and experience are important, but success is driven in large part by a person’s job competencies. In this OutMatch Minute, see what’s most important for restaurant leadership.

Watch more videos on our YouTube Channel, or download our infographic on What Makes a Great Restaurant Manager:

10 competencies for restaurant managers

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