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Director of Global Talent Acquisition Rob Daugherty talks about using assessments across American’s front-line workforce—for pilots, flight attendants, agents, fleet service people, and more.

With a brand name like American Airlines, we get a lot of applicants. It’s impossible, especially with some of those front-line positions, to really understand who’s a good fit and who isn’t. We hire a lot of people that don’t have experience, so [the assessment] really funnels down the number of people who meet those right competencies and personalities and skill sets.