Client Success: Creating a Hospitality Culture at American Airlines

 

August 2, 2016

Director of Talent Development Cheryl Harris talks about how assessments for flight attendants helped grow a “hospitality culture” for American Airlines.

“The hospitality culture that a flight attendant creates is really important to how the customer feels about the company. We’re improving hospitality on the airplane because of the selection process that helps us bring in the right people.”

Watch more videos on our YouTube Channel.

[gravityform id="42" title="false" description="false" ajax="true"]
[gravityform id="57" title="false" description="false" ajax="true"]
  • This field is for validation purposes and should be left unchanged.
[gravityform id="54" title="false" description="false" ajax="true"]
[gravityform id="56" title="false" description="false" ajax="true"]
[gravityform id="52" title="false" description="false" ajax="true"]
[gravityform id="55" title="false" description="false" ajax="true"]