"We drill down to get a sense of, not only how individuals will interact with customers, but also how they’ll interact with co-workers."
- Greg Moran, OutMatch President and CEO

Hire More Effective Call Center Employees

How Assessments Help

Assessments deliver clear, measurable insight to
help you find the very best fit for call center roles.

Hourly Employees

Hire High Performers
at the Entry Level

Hourly Employees

Identify Leaders Who
Will Drive Success

The Personality of a Great Manager

Hourly Employees

Take Charge
of Turnover

Focus on JOB FIT for Every Hire

Reduce Inventory Shrink

Improve Sales
& Service

10 Reasons to Use Assessments

What We Offer

To make better hiring decisions, managers need insight
into skills, job competencies, and work potential.

End-to-end solutions


Get job fit scores based on attributes that influence work behavior.

End-to-end solutions

Situational Judgment
& Simulations

See how candidates make decisions in real-life customer service scenarios.

End-to-end solutions

Reference Checking

Get feedback on past performance and job fit without picking up the phone.

End-to-end solutions

New Hire

Understand the impact of each hire by tracking early performance and turnover data.

Use an assessment that’s been validated for success in customer service, or learn about tailored options.

What Sets Us Apart


Trust in technology backed by Talent Solutions Experts—a combination that has successfully determined job fit for over 40 million candidates across industries.


From quick, off-the-shelf deployment to tailored options and expert guidance, you choose the solution best fits your business needs.


Because success varies by role, level, and industry, take advantage of targeted job fit assessments, as opposed to a “one-size-fits-all” solution.


Gain competitive edge with new hire analytics, which provide the insight you need to continually improve your hiring process.

Sign up for a Demo

See how assessments help you improve talent selection.

Sign up for a demo

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