"Better retention, better engagement, and higher customer scores… Every year we see better results."
- VP of Talent Management, Hyatt Hotels and Resorts

Hire More Effective Hospitality Employees

Over 100,000 hospitality locations use OutMatch assessments • 500,000 candidates assessed per year

How Assessments Help

Assessments deliver clear, measurable insight to help
you find the very best fit for accommodations, travel, and tourism.

Hourly Employees

Hire High-Performing
Hourly Employees

Build a staff that’s engaged and accommodating:

  • Hotel Guest Services, Housekeeping, Food Service
  • Airline Representatives, Flight Attendants

7 Customer Service Traits You Can’t Teach
Tips for Hiring a Strong Hotel Staff

Hourly Employees

Identify Leaders Who
Will Drive Success

See who’s ready for the next level of leadership:

  • First-Line Supervisors
  • Managers and Directors

What Makes a Great Hospitality Manager?


Hourly Employees

Take Charge
of Turnover

"High turnover means constantly training new people who aren’t as equipped to take care of guest needs."
-VP of Recruiting, Hyatt Hotels & Resorts

Hyatt Improves Employee Retention

Reduce Inventory Shrink

Improve Sales
and Guest Experience

"We’re improving hospitality because of the selection process that helps us bring in the right people."
-Director of Talent Development, American Airlines

American Airlines Creates
a Hospitality Culture

What Success Looks Like

7 Customer Service Traits You Can’t Teach

Client Success: Creating a Hospitality Culture

  • At almost 40%, accommodations and food
    service have the highest voluntary quit rate. -Bureau of Labor Statistics

    See client success stories

  • Housekeeping represents the industry’s largest
    staff, with almost 500,000 employees. -Bureau of Labor Statistics

    See client success stories

  • Half of all hotel employees will need
    to be replaced within one year. -Consultants of Hospitality Administrators

    See client success stories

What We Offer

To make better hiring decisions, managers need insight
into skills, job competencies, and work potential.


End-to-end solutions

Personality Assessments

Get job fit scores based on attributes that influence work behavior.

End-to-end solutions

Profits and Loss (P&L)

Learn how candidates interpret and use sample P&L statements.

End-to-end solutions

Situational Judgment & Simulations

See how candidates make decisions in real-life service or management scenarios.

End-to-end solutions

Automated Reference Checking

Get feedback on past performance and job fit without picking up the phone.

End-to-end solutions

New Hire Analytics

Understand the impact of each hire by tracking early performance and turnover data.


Use an assessment that’s been validated for success in the hospitality industry, or learn about tailored options.

What Sets Us Apart


Trust in technology backed by Talent Solutions Experts—a combination that has successfully determined job fit for over 3 million candidates across 98,000 hospitality locations.


From quick, off-the-shelf deployment to tailored options and expert guidance, you choose the solution best fits your business needs.


Because success varies by role, level, and industry, take advantage of targeted job fit assessments, as opposed to a “one-size-fits-all” solution.


Gain competitive edge with new hire analytics, which provide the insight you need to continually improve your hiring process.

Sign up for a Demo

Whether you hire for hotels, resorts, or airlines, see how assessments can help you improve talent selection.

Sign up for a demo

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