Do you know which competencies are most critical for success at your organization? Your competencies for success will depend on several things: company culture, strategic vision, the size of your organization, and the type of business you’re in.
For example, when Amazon hires leaders, they look for people who have backbone and aren’t afraid to disagree and commit. At Google, Eric Schmidt, CEO of Alphabet, Inc. (Google’s parent company) will tell you that persistence and curiosity are key. Top performers who thrive at Amazon won’t necessarily thrive at Google, and vice versa. Both companies are industry leaders, but they achieve success in very different ways.
The best way to capitalize on workforce success is to tease out those “secret ingredients,” or the competencies for success that set your employees apart. When you’re ready to define those competencies, align your organization around those competencies, or support an organizational change, success modeling is the way to go. You’ll get a set of core competencies, including definitions and key behaviors for success, that are specific to your organization and leveled across different departments and job types.
We know, based on our research and experience with clients, which competencies are most likely to drive success in different types of companies. For example, when a restaurant client hires their front or back of house staff, the standard success profile will include traits like sociability, resilience, and multitasking. But if your particular restaurant is focused on promotions and upselling, the ability to influence guests will be more important for bottom line performance.
Hiring people who align with your competencies for success is a crucial first step, and you’ll begin see an impressive shift in business performance as you get more of the right people in the door. Then what? What makes those new hires want to stay with your organization? What makes them want to climb the ranks into leadership roles? Using pre-hire assessments to measure your key competencies, you can assess a candidate’s fit for your company, and also see how likely they are to grow and be successful in the future.