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Should You Hire Online Gamers?
Read MoreWe all know the stereotype of the gamer personality but some interesting research at Harvard Business School by John Seely Brown and Douglas Thomas and IBM makes the case that gamers might be your best employees.
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Employment reference check questions: What can we learn?
Read MoreEmployment reference check questions: What can we learn?
Read MoreWhen It Comes to Interviewing Women, Men Can Be Stupid
Read MoreWhen It Comes to Interviewing Women, Men Can Be Stupid
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Absenteeism: Now You See Them. Now You Don’t.
Read MoreAbsenteeism is one of the biggest challenges facing contact centers. It is also one of the most perplexing to solve. The cost is significant and probably haunts all Workforce Managers into the wee hours of the night.
Read MoreHow Winning Leaders Make Great Judgment Calls
Read MoreHow Winning Leaders Make Great Judgment Calls
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