The Experience Trap

We all know the stereotype of the gamer personality but some interesting research at Harvard Business School by John Seely Brown and Douglas Thomas and IBM makes the case that gamers might be your best employees.

Employment reference check questions: What can we learn?

Talent on Demand

When It Comes to Interviewing Women, Men Can Be Stupid

Absenteeism is one of the biggest challenges facing contact centers. It is also one of the most perplexing to solve. The cost is significant and probably haunts all Workforce Managers into the wee hours of the night.

What Color is Your Parachute?

How Winning Leaders Make Great Judgment Calls

The end of “The War for Talent” as we know it