how to hire call center employees that excel at providing an exceptional customer experience It used to be that the quality of product and services was the primary customer focus, but today you can add another factor of equal importance ” a great customer experience. Just as the word “experience” implies, people want to feel […]

benefits of having employees that can self-manage Have you ever stopped to really consider what you mean when you say, “I want to hire great employees’ Does “great” mean hardworking, collaborative, goal oriented or career-aspiring? The answer could be all of the above, but an important missing trait on the list is the “ability to […]

Assessment tests are now more efficient, accurate and scientific from advancements in technology Pre-employment assessments have been used for years, but today they are more efficient, accurate and scientific thanks to technology. Employers that use talent assessments make better hiring decisions, selecting the people who are the most qualified for the job and are good […]

Can you have both quality of hire and recruiting speed in the hiring process? Recruiting speed and hiring for quality are two of the biggest challenges facing firms that employ contact center agents. By quality of hire, we mean the organizational standard that defines satisfactory job performance. By recruiting speed, we mean how fast the […]

Two Types of Home Agent Models: Hub & Spoke and Virtual With remote agent models, you have two recruiting models to consider.  Understanding the trade-offs between the two models will help you develop your recruiting and pre-hire assessment strategy.

Checkster’s mission, to provide tools to make better talent decisions, is aligned with those American ideals.

What are millennials looking for in a company when finding a new job?

Remember life before COVID-19? Sometimes it feels like a decade ago. If the amount of change over the past few months seems, for lack of a better term, unprecedented, that’s because it is, particularly with regard to the impact on the workplace. Seemingly overnight, office closures forced employers to piece together impromptu work from home […]

During social distancing, you likely discovered a new appreciation for video. If they weren’t already, virtual happy hours, video chats, and meetings on webcam quickly became the norm. Now that we’ve seen how easy it is stay connected on a human level – no matter the distance – video technology will continue to power our […]