how to hire call center employees that excel at providing an exceptional customer experience
It used to be that the quality of product and services was the primary customer focus, but today you can add another factor of equal importance ” a great customer experience. Just as the word “experience” implies, people want to feel good about their interactions with the business from beginning to end. They want quality, consistency, attention to details, and a company that has an honest and reliable brand reputation. Bottom line: They want to connect with employees who are brand ambassadors and take their job seriously.