Tag Archive: Employee Training

  1. 5 Ways to Reduce the Incidence and Impact of Customer Incivility

    How to Reduce the Impact and Frequency of Rude or Impolite Customers

    Working on the front line of any industry presents unique challenges, particularly when working with clients and customers. While helping customers can be very fulfilling, it can also be difficult and emotionally-draining work. With common phrases such as “the customer is always right” and “the customer is king,” employees can often be at the mercy of their less-than-understanding customers. In recognition of this, researchers and managers have begun investigating customer incivility. (more…)