how to fight attrition and bring down overall turnover rates
There is no denying that call centers have one of the highest turnover rates of all industries.
In fact, attrition rates for call centers fall anywhere from 35 to 40 percent, depending on the study. Whether your company’s attrition rates rank at the higher or lower end of this range, it is still cause for concern and it requires immediate attention.
You don’t have to settle for high attrition rates. These tips can help you develop business practices that can fight attrition and bring down your overall turnover rates.