Tag Archive: Live chat

1. How Identify a Top Talent Chat Agent

   January 9, 2020 12:00 am

   There is no doubt about it – today’s consumers have come to expect instant gratification. In fact, according to a recent survey, more than half of today’s consumers think a company should be available 24/7. This growing demand has led many companies to depend on live chat agents to provide this round-the-clock customer service. The good news is that the vast majority of consumers (92 percent) are satisfied with live chat services.

   {{cta(’38ad49e5-f227-4237-bde5-0fa050fca804′)}} The reality is, however, that not all chat agents are the same. While a top talent chat agent has the power to boost customer satisfaction, reduce costs and even increase sales, an inefficient chat agent can damage your company’s reputation. This is why it is crucial to make sure you (more…)

2. How Live Chat Brings Service Success At Scale

   January 7, 2020 12:00 am

   Despite the opportunity found within live chat, this sales and service channel remains often underutilized within many contact center contexts. Those that do invest in it as a way to expand and improve customer connections, however, often find increased revenue and loyalty.

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