Tag Archive: Machine Learning

  1. Machine Learning vs. Predictive Analytics: What HR Should Know

    If you thought machine learning and predictive analytics were one and the same, you’re not alone.

    Though the terms ‘machine learning‘ and ‘predictive analytics‘ aren’t interchangeable, they are complementary – less like apples to apples and more like apples and caramel. Excellent apart and unstoppable together.

    Food metaphors aside, in today’s hyper-competitive landscape, the only way to get ahead is to be future-ready. To predict things before they happen so you can put your business in a favorable position. Luckily, with all the data that’s available to HR, you don’t have to be a soothsayer to answer questions like:

    • Which candidates in our applicant pool will become top performers?
    • Who on our staff has the greatest growth potential – and who is at risk of turning over?
    • When will I experience my next staffing shortage?
    • What will my expected time to fill be in next year’s economic climate?
    • How will projected business growth effect employee engagement?

    Machine learning and predictive analytics can work together to answer HR’s most burning questions.

    How does it work? Think of predictive analytics as the what and machine learning as the how.

    Predictive analytics is a practice that attempts to quantify possible future events. Predictions are made by finding patterns in current and historical data, often through sophisticated mathematical and statistical models.

    Fun fact: Predictive analytics dates back to World War II when it was used to decode encrypted German messages.

    Machine learning is a way to apply AI to predictive analytics so that predictions can be made without human guidance. Machine learning gives us a superhuman edge because its algorithms can analyze massive amounts of data and identify every possible pattern (and remember – patterns are key to predictions!)

    While predictive analytics can be done without AI, machine learning unlocks new predictive power. Free from the constraints of human analysis, machine learning can use continuous data streams to make real-time predictions, then analyze the outcomes and improve its own performance.

    How can your HR team bring machine learning and predictive analytics into practice?

    As other arms of the business (looking at you, Marketing, Finance…) sharpen their predictive intelligence, the expectation is that HR do same. But where to begin?

    If our peers can predict buying patterns and market trends, then the same capability should be available to HR. And it is! In fact, it’s built into many of the tools that your team is using today, or will be using in the near future.

    Modern pre-employment assessments, for example, are really predictive analytics tools using machine algorithms to identify the highest potential candidates in your applicant pool. You’ll also find predictive analytics and machine learning in resume screening software, recruiting chatbots, and video interviewing platforms, which are beginning to use speech and facial analysis to predict job performance.

    Whatever tools you chose, make sure they’re tied to the questions you’re trying to answer (Who are our high potentials? Where are our risk areas? What resources will we need…?). Implementing predictive analytics or machine learning without a defined purpose won’t do you any good. It can even get you into trouble.

    So go! Explore the brave new world of HR and become the strategic player you’ve always wanted to be. But also, be smart and don’t succumb to everything that’s shiny and new – especially when it comes to AI.

    For help cutting through the hype and investing wisely in new tools…

    Download the HR Buyer’s Guide: How to Evaluate HR Tech in the Machine Learning Era.

  2. HR Technology: How to Avoid Bias

    2019 is a big year of growth for your organization, and your Human Resources department needs help reducing time spent on repetitive tasks so they can focus on recruiting the right candidates and strengthening the team.

    Now for the task of vetting HR software products with buzzwords like machine learning and AI that all make lofty promises. Finding the right solution – whether you’re looking for a chatbot, a video interviewing tool, an onboarding assistant, or a performance management platform – can be a daunting task.

    The good news is, you don’t have to be a software engineer to know the right questions to ask about how these products leverage machine learning and AI. The differences between ‘black box’ and ‘gray box’ technology is one subject of which a high-level understanding will guide you in making the right decision.

    What you need to know about HR technology: ‘Black box’ vs. ‘gray box’ 

    Because machine learning and AI are reliant on the data that goes in to generate answers, even the most sophisticated algorithms are subject to human error and bias. Simply put, if the data going in is biased, the results may be as well (which is what happened with Amazon’s AI recruiting tool in 2015). Here are a few quick tips that will help guide your conversations as you dig deeper into different software providers. 

    Beware of the black box.

    Black box technology is prescriptive and claims it can make decision on behalf of the experts in your department. In a human-first industry like HR, it’s critical to avoid solutions that (1) remove humans from decision-making, and (2) don’t provide transparency into how decisions are made. Considerations like diversity and inclusion may fall to the wayside without human oversight. 

    Stay in the gray.

    Gray box technology is suggestive and delivers recommendations rather than final answers. This keeps humans in the loop and helps avoid unintended bias that can occur in black box technology. Coupling recommendations with insights into the data and what the algorithm was looking for, gray box solutions arm your team with powerful knowledge to make more informed decisions with a personal touch.

    As you begin conversations, remember that utilizing AI and machine learning isn’t a magic bullet capable of solving all your HR problems. A product merely arms the talented people on your team with information to help them make more informed decisions and manage their processes more efficiently.

    To learn more, check out our webinar: How to Keep Your Hiring Process Human in the Age of Automation.