The Future of Talent Assessment – From Gamification in Recruiting to Job Simulations
The talent selection process is constantly evolving to meet the demands of changing job markets and new innovations.
From gamification to mobile-based assessments, the technology involved in talent acquisition is, in many cases, emerging faster than the supportive research. Here’s a look at what lies ahead in the world of talent assessment. (more…)
Common Assessment Implementation Challenges for Small and Medium Sized Businesses
Employees are the lifeblood of an organization. However, when it comes to small business hiring, the impact of one employee ” whether positive or negative ” resonates with the entire organization, including co-workers, managers, and owners.
Predictive Analytics in Hiring Make Faster and More Appropriate Hires
Walk into most contact centers, and you’ll find cubicle after identical cubicle, filled with agents who have access to the same systems, are offered the same incentives, and are required to produce the same results.
While no company wants its employees to act like robots, most organizations expect the same high productivity from everyone. Yet, many contact center managers find that there is a wide spectrum in the performance and enthusiasm of their agents. (more…)
Recently I spoke at a British Columbia Contact Centre Association Learning Event. During the discussion, one of the attendees asked “how do you hire a candidate that will behave like other top performers in the contact center.”In this person’s organization, the selection process relies only on interviews.
To measure potential behavior in a job candidate, we need to be able to measure his or her work-related attitudes, interests, and motivations. Typically, you will measure the candidate during the pre-employment hiring process. While a well-designed, structured behavioral interview can help you evaluate work-related attitudes, interests, and motivations, the use of a personality assessment will provide a better measurement of motivational and personality-job fit.
Pre-hire Assessments Tools Are Used to Evaluate Potential Hires with Uniformity and Improve Quality of Hire
If you work in the human resources space, you understand just how important it is for your organization to bring in top-quality talent. You’ve also probably discovered just how difficult it is to build a great team of employees who can connect with your customers and provide them with a smooth and seamless service experience, especially when it comes to your frontline staff.