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Case Study

American Blue Ribbon Holdings Saves $3.2M by Reducing Turnover

Assessments Improve Sales & Turnover by Targeting the Hospitality “Gene”

Download Case Study PDF

Reduced Turnover

8%

Managers: 8%

9%

Hourly: 9%

Turnover Savings

$780K

Managers: +$780K per year

+$2.5M

Hourly: +$2.5M per year

About American Blue Ribbon Holdings

With over 640 locations in 43 states, American Blue Ribbon Holdings (ABRH) is one of the largest restaurant holding companies in the country.

“Turnover is very tough in the restaurant business, but within just 6 months of using assessments, we saw big reductions in turnover across the organization.”

-Bill Streitberger, Chief People Officer at ABRH

Summary of Increased Sales

Since 2014, ABRH has been using pre-hire assessments to target applicants who will perform better and stay longer in their restaurants.

Manager Turnover: Ninety Nine

  • Number of hires per year: 120
  • Replacement cost per employee: $20,000*
  • Reduced turnover: 10%
  • TURNOVER SAVINGS YoY: $240K

Manager Turnover: Baker’s Square

  • Number of hires per year: 450
  • Replacement cost per employee: $20,000*
  • Reduced turnover: 6%
  • TURNOVER SAVINGS YoY: $540K

Hourly Turnover: O’Charley’s

  • Number of hires per year: 12,500
  • Replacement cost per employee: $2,225*
  • Reduced turnover: 9%
  • TURNOVER SAVINGS YoY: $5M

All numbers based on average figures

Tackling the Turnover Challenge

With an emphasis on revitalizing and growing its regional brands, ABRH launched an initiative to invest in employees and improve turnover. ABRH looked to pre-hire assessments to help build a staff that would thrive within their family of brands, which includes four casual dining chains: O’Charley’s, Ninety Nine Restaurant & Pub, Village Inn, and Bakers Square.

ABRH chose Outmatch assessments because they identify best-fit candidates for specific job types, including manager and hourly roles, and target key hospitality traits like guest focus, persuasiveness, turnover risk, and more.

“We’ve been doing a much better job selecting people, and Outmatch has been a great partner in that. We’re able to get results faster than we would if we were trying to do this on our own.”

-Bill Streitberger, Chief People Officer at ABRH

Using Assessments to Identify Best Fit

Starting with a job success profile, Outmatch determined the work-related personality traits that best predict success and longevity for manager and hourly roles within ABRH.

Applicants for these roles are assessed against the job success profile and given a job fit score, along with a personality report and an interview guide to help hiring managers address potential problem areas.

“We’ve been doing a much better job selecting people, and Outmatch has been a great partner in that. We’re able to get results faster than we would if we were trying to do this on our own.”

-Bill Streitberger, Chief People Officer at ABRH

Reducing Turnover for $3.2M in Savings

ABRH found that employees with high job fit scores are better suited for the service industry and more likely to stay longer with the company.

Since implementing assessments, ABRH has reduced turnover by 6-10% across brands, which accounts for more than $3.2M in annual savings.

Interested in learning more? We recommend …

O’Charley’s Improves Hiring for $5.2M in ROI
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Assessments Improve Sales & Turnover by Targeting the Hospitality “Gene”

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Chili’s Earns an Additional $13.5M by Improving Server Selection
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Assessments Increase Restaurant Sales by Targeting the Hospitality “Gene”

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Chili’s Saves $21M Annually by Reducing Turnover
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Assessments Improve Candidate Selection by Predicting Success and Longevity of New Hires

Read more>

About Outmatch

Outmatch delivers the data that’s been missing from your hiring process. With clear, measurable insight into candidates and new hires, your managers will make better hiring decisions, and your HR organization will finally be able to measure the impact of hiring on your company.

Create a better assessment experience for all

Let candidates drive their assessment and evaluation and humanize the hiring process at scale with Outmatch.

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