American Blue Ribbon Holdings Saves $3.2M by Reducing Turnover

Tackling the Turnover Challenge

With an emphasis on revitalizing and growing its regional brands, ABRH launched an initiative to invest in employees and improve turnover. ABRH looked to pre-hire assessments to help build a staff that would thrive within their family of brands, which includes four casual dining chains: O’Charley’s, Ninety Nine Restaurant & Pub, Village Inn, and Bakers Square.

ABRH chose Outmatch assessments because they identify best-fit candidates for specific job types, including manager and hourly roles, and target key hospitality traits like guest focus, persuasiveness, turnover risk, and more.

“We’ve been doing a much better job selecting people, and Outmatch has been a great partner in that. We’re able to get results faster than we would if we were trying to do this on our own.”

-Bill Streitberger, Chief People Officer at ABRH

Using Assessments to Identify Best Fit

Starting with a job success profile, Outmatch determined the work-related personality traits that best predict success and longevity for manager and hourly roles within ABRH.

Applicants for these roles are assessed against the job success profile and given a job fit score, along with a personality report and an interview guide to help hiring managers address potential problem areas.

“We’ve been doing a much better job selecting people, and Outmatch has been a great partner in that. We’re able to get results faster than we would if we were trying to do this on our own.”

-Bill Streitberger, Chief People Officer at ABRH

Reducing Turnover for $3.2M in Savings

ABRH found that employees with high job fit scores are better suited for the service industry and more likely to stay longer with the company.

Since implementing assessments, ABRH has reduced turnover by 6-10% across brands, which accounts for more than $3.2M in annual savings.