Strengthening the Server Staff
Chili’s has become a trendsetter in food service by adopting innovations like tabletop tablets to enhance the guest experience. When it comes to strengthening the server staff, Chili’s leverages technology to determine which candidates are most likely to:
- Provide a differentiating level of service
- Drive return visits
- Increase sales
Knowing that job fit strongly influences work behaviors and motivations, Chili’s chose Outmatch assessments because they identify best-fit candidates for different job types, including server roles, and can target key hospitality traits like guest focus and sales ability.
“We’re using Outmatch assessments to identify those folks who are going to be a really good fit for our organization. And we’re using them to identify promotion opportunities, too.”
-Director of Performance Coaching, Brinker International