How Outmatch Reference allowed Randstad to Leverage Employee Feedback and Make More Informed Decisions
Randstad, the leader for staffing and recruitment services, knows the value of clear, and defined processes. The global HR firm also recognizes the value of inspecting current processes and improving them. That’s where Outmatch came in.
Randstad is the leader for staffing, recruitment and HR Services.
"We still have the same process. Outmatch’s New Hire Insights just helps us make that process extremely more effective."
— Travis Gibson, Randstad APAC’s InHouse Services
Summary of Results
- Data Insights to Make More Informed Hiring Decisions
- Increased Productivity
- Higher Client Satisfaction
Manual Processes Left Room For Improvement
In order to support those business goals, the account team establishes the parameters of work, as well as tracks performance through monthly and quarterly reviews. After that, the team gathers data to share with and go over with the client.
“In our previous process we would have to speak to each worker face-to-face.” Travis stated. “I would have to do each interview manually. Put together the questions, send out the reminders, prepare for the meetings…it would take me ages. Not to even mention accumulating all the data, creating graphs and making sense of the findings.”
Outmatch’s New Hire Insights Makes Room for More Informed Decisions
“When the team came to me with the suggestion of implementing Outmatch, I was a bit hesitant. Coming from a blue collar environment, I knew that the workers are more hands-on types of people that didn’t really like technology. Looking back, I wish I hadn’t hesitated. We still have the same process. Outmatch’s New Hire Insights just helps us make that process extremely more effective.”
Now, with Outmatch, the team at Randstad can leverage technology in order to gather data insights that are essential to supporting their business goals and making more informed decisions.
“With Outmatch, we can now send out surveys without needing to conduct them in person. Not only is this saving us time, but more importantly, it’s giving new hires the space to be more truthful.”
Outmatch surveys can be done without in person meetings or interviews. This allows them to be more candid. The workers can express sincere feedback about managers, supervisors and the role.
On the flip side, Outmatch also supports supervisor feedback on the workers. This allows for a full color picture of client performance related to the worker as well as worker performance related to the client.
“I think the effectiveness of Outmatch is through the autonomous nature of it. The new hires can go home, spend some time on the surveys and they don’t feel pressured to answer correctly or in the way that you want them to.” Travis summarized.
“Outmatch helps gather more effective and truthful data. The way the data is presented is also very useful and easy to understand. It has saved me a lot of time.”
“The data that we got from the first and second survey with Outmatch was extremely insightful. We implemented a couple of strategies, and even a couple of changes to the personnel. There were also a few impactful changes made by the client in order to improve the work site. These strategic adjustments wouldn’t have been possible without the quality data we got with the Outmatch tool.Especially with the last survey, in which we asked for verbatim feedback. We made three of four strategic changes based on one survey question, alone. Outmatch isn’t just useful for the sake of data, or for teaching reasons. It’s been used practically as well.” “I would definitely tell others to use Outmatch. It’s not only user friendly, but it’s almost effortless. All I have to do is upload and I get a quality report back.”
“Our clients love Outmatch. At Randstad we help teach our clients how to run a site effectively. However, rather than just teaching them, now we have actual data that supports what we’re telling them. I will definitely be utilizing Outmatch Tools with every single new client I bring on. Not only that, whenever an issue occurs on site and we need data in order to make a decision, we’ll implement Outmatch again.
“I wouldn’t have hesitated if I knew how easy Outmatch was to understand, navigate and how much the system helps. My advice to colleagues and other companies would be to not hesitate with Outmatch. It is a really good system and I would recommend it for multiple circumstances. Randstad is all about human forward but we recognize that technology goes hand in hand and we understand that well,” said Gibson.