O’Charley’s Improves Hiring for $5.2M in ROI

Strengthening the Front & Back of House

After acquiring O’Charley’s in 2012, ABRH worked to revitalize the restaurant’s identity and guest experience, an initiative that involved improving employee selection across all locations. ABRH looked to pre-hire assessments to help build a staff that would:

• Provide a differentiating level of service
• Drive higher check totals
• Stay longer with the company

ABRH chose Outmatch assessments because they identify best-fit candidates for specific job types, including server roles, and target key hospitality traits like guest focus, persuasiveness, turnover risk, and more.

“The assessments have added structure and tools to our process, and they’ve saved us a great deal in recruiting and training costs because we’ve been able to lower turnover.”

-Bill Streitberger, Chief People Officer at ABRH

Using Assessments to Identify Best Fit

Starting with a job success profile, Outmatch determined the work-related personality traits that best predict success and longevity for front and back of house roles at O’Charley’s.

Applicants for these roles are assessed against the job success profile and given a job fit score, along with a personality report and an interview guide to help hiring managers address potential problem areas.

“We’ve been doing a much better job selecting people, and Outmatch has been a great partner in that. We’re able to get results faster than we would if we were trying to do this on our own.”

-Bill Streitberger, Chief People Officer at ABRH

Improving Sales for $5.2M in Revenue

O’Charley’s found that servers with high job fit scores sell an average of $.31 more per check than servers with low job fit scores, which increases annual sales potential by $2.7M.

O’Charley’s also found that employees with high job fit scores are more likely to stay longer with the company, which has helped lower turnover by 9% and accounts for $2.5M in annual savings.

Thanks to improved employee selection and other initiatives, O’Charley’s has experienced positive same-store sales and secured investment capital for continued regional growth.