Strengthening the Front & Back of House
After acquiring O’Charley’s in 2012, ABRH worked to revitalize the restaurant’s identity and guest experience, an initiative that involved improving employee selection across all locations. ABRH looked to pre-hire assessments to help build a staff that would:
- Provide a differentiating level of service
- Drive higher check totals
- Stay longer with the company
ABRH chose Outmatch assessments because they identify best-fit candidates for specific job types, including server roles, and target key hospitality traits like guest focus, persuasiveness, turnover risk, and more.