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Hire, retain, and develop the very best call center agents

Simplify hiring for busy managers

Instantly identify top talent in your applicant pool, and provide tools for a better, faster hiring process.

Increase retention, performance, and promotability

Hire people who are most likely to succeed in the role, then fuel growth with career pathing and employee development.

Build a culture around customer service

Improve business performance by hiring and developing people who delight customers and drive sales.

Power hiring and development with predictive analytics

  • Talent Assessment

    Talent Assessment

    Predict candidate fit and career potential with the industry’s fastest, most predictive talent assessment

  • Video Interview

    Video Interview

    Drive speed, engagement, and personal connection with on-demand and live video interviewing

  • Automated Reference Checking

    Automated Reference Checking

    Transform reference checking into a meaningful, data-driven process that saves time and improves hiring

  • Culture Analytics

    Culture Analytics

    Manage, strengthen, and make culture your competitive advantage using real-time analytics

  • Leadership Assessment

    Leadership Assessment

    Identify emerging leaders, improve succession planning, and promote the right people faster

Improve talent across your organization

Entry-level call center roles

Customer service professionals

Management and leadership

Transforming call centers around the world

Customer spotlight:

Fast-growing energy company

A fast-growing, California-based energy company faced two challenges in their call center: low performance and high turnover. See how they transformed their entry-level hiring strategy using predictive talent analytics.

35% boost in sales performance
43 early terms prevented

Schedule Demo
See the power of predictive analytics, talk to a talent and culture expert, and start transforming your teams today.

Call Center Resources

African American woman telemarketing customer service staff working with diverse team in call center office

After implementing an assessment for high-turnover call center roles, this BPO not only saw quality of hire improvements, but also an impressive D&I impact. See the results!

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Strong hires outperform poor hires by 35%

Call center turnover blog header

Strong hires turn over 25% less in the first 60 days

How-to-Prevent-Burnout-Before-It-Becomes-a-Turnover-Problem_no-buttons

Learn how you can improve the employee experience for a more productive workforce.

7-Customer-Service-Traits-header

What makes someone a natural when it comes to customer service? Find out in this OutMatch Minute.

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