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Hire, retain, and develop the very best call center agents

Simplify hiring for busy managers

Instantly identify top talent in your applicant pool, and provide tools for a better, faster hiring process.

Increase retention, performance, and promotability

Hire people who are most likely to succeed in the role, then fuel growth with career pathing and employee development.

Build a culture around customer service

Improve business performance by hiring and developing people who delight customers and drive sales.

Power hiring and development with predictive analytics

  • Talent Assessment

    Talent Assessment

    Predict candidate fit and career potential with the industry’s fastest, most predictive talent assessment

  • Video Interview

    Video Interview

    Drive speed, engagement, and personal connection with on-demand and live video interviewing

  • Automated Reference Checking

    Automated Reference Checking

    Transform reference checking into a meaningful, data-driven process that saves time and improves hiring

  • Culture Analytics

    Culture Analytics

    Manage, strengthen, and make culture your competitive advantage using real-time analytics

  • Leadership Assessment

    Leadership Assessment

    Identify emerging leaders, improve succession planning, and promote the right people faster

Improve talent across your organization

Entry-level call center roles

Customer service professionals

Management and leadership

Transforming call centers around the world

Customer spotlight:

Fast-growing energy company

A fast-growing, California-based energy company faced two challenges in their call center: low performance and high turnover. See how they transformed their entry-level hiring strategy using predictive talent analytics.

35% boost in sales performance
43 early terms prevented

Schedule Demo
See the power of predictive analytics, talk to a talent and culture expert, and start transforming your teams today.

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