Company background: This casual restaurant chain is based in Orlando, FL. It has approximately 540 locations and more than 32,000 employees.
Business challenge: The company had a few goals identified to help them drive profitability and increase guest counts. They wanted to improve quality of hire, improve exceptional guest service and increase add-on sales. They also wanted to decrease turnover and time to hire. Ultimately, this restaurant chain sought to create an energetic, fun, and approachable restaurant atmosphere with a winning culture based on teamwork, work ethic and a passion for the business.
Business solution: They chose to work with us to help them create talent assessments that would align well with their cultural fit. They are using our hourly assessment for front of the house and back of the house positions, and our comprehensive assessment for management and multi-unit positions.