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OutMatch Minute: 7 Customer Service Traits You Just Can’t Teach

We all know what customer service is, but what makes one employee better than another at anticipating needs and creating positive experiences? People who succeed in service roles have what we call the hospitality gene, which is fueled by key personality traits. Find out which ones matter most in this OutMatch Minute:

Read on about each of the 7 Customer Service Traits You Can’t Teach, or learn more about Customer Focus.

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