How to Build a Better Candidate Experience: HR’s Guide to Recruitment Automation and AI

Chances are, you’d like your candidates to have a consumer-grade experience. However, there’s a gap between what you want to provide and what’s been available on the market. Advancements in recruitment software are beginning to close that gap. This guide will get you up to speed on innovations and trends in the market. Specifically, we’ll look at how AI, automation, and design thinking are colliding to transform the experience of getting a job.

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The Most Effective Tools for Hiring Contact Center Agents
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The Most Effective Tools for Hiring Contact Center Agents ContactBabel, a leading analyst firm covering the call center industry that is based in the UK, recently released their 2011 US Contact Center Decision Makers’ Guide (2011 Guide). FurstPerson provided sponsorship of the report.

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What Outmatch is Doing to Support Our Communities
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While racial injustice and systemic racism are not new, the harsh reality of the recent deaths of George Floyd, Breonna Taylor, Ahmaud Arbery, and, most recently, Rayshard Brooks have made us realize we must do a better job of driving real change. At Outmatch, our mission is Matching People with Purpose. If we are serious […]

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Measuring Success: Job Fit is a Crucial Factor
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what happens if you hire an employee that doesn’t fit the job? The most valuable asset for any business is its employees. Unfortunately, if the right employees aren’t found, and those who don’t fit the job at hand are hired, the ability to achieve success may be hindered significantly. In fact, it’s estimated that 50 […]

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Pre-Employment Assessments Aren’t Only for Skills Testing
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Employment assessments evaluate skills and can identify candidates that have the personality traits and attributes employers want With a fiercely competitive job market and hiring costs on the rise, finding qualified candidates is not enough. Today’s employers want to find the “right” qualified candidate. Certainly, employers want candidates with the right skills, but they also […]

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Succession Planning: Prioritize Frontline Manager Development
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How to prepare managers & supervisors to excel in their positions, and how it can impact on the organization Executives are coached. Senior leaders are mentored. Middle managers are developed. Often, this is the level where organizational development stops, leaving frontline managers to fend for themselves. It makes little sense to ignore the development needs […]

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7 Tips for Writing Effective Job Descriptions
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How to write an effective job description that will attract and identify the most talented candidates An effective job description has the power to attract and identify the most talented candidates for your company. Job descriptions also play a vital internal role by justifying the need for positions, defining the specific functions of roles, setting […]

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Great Technical Skills but the Wrong Personality for the Job
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first assess a job candidate for technical skills, then assess their personality and behavioral characteristics New York Times bestselling author Gretchen Rubin wrote the book, The Four Tendencies, and in it she presents a unique personality framework to guide people in determining the right job fit. She asks one question: How do you respond to […]

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Gen Z is Here and Bringing Implications for Hiring Assessments
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what are Gen Zers thinking and expecting in terms of employers and work? They will comprise at least 20% of the workforce by the year 2020 Here they come ” knocking at your recruiter’s door (so to speak)! Born in 1997 or later, the first group of Gen Z college graduates will soon be ready […]

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HR’s Digital Transformation is Happening: How to Lean In
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Transformation is a funny thing. Leading up to crisis, business leaders across the world were talking about transformation. Planning for transformation. Ready to invest trillions in transformation. Until transformation was thrust upon us. It’s unfortunate that we lost control of the timeline, but the upside is, transformation – namely, digital transformation – is happening. Right […]

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Why Legal Valid Hiring Assessments Beat Gut Instincts Every Time
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Assessment tests are now more efficient, accurate and scientific from advancements in technology Pre-employment assessments have been used for years, but today they are more efficient, accurate and scientific thanks to technology. Employers that use talent assessments make better hiring decisions, selecting the people who are the most qualified for the job and are good […]

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Why You Should Hire Employees Who Self-Manage
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benefits of having employees that can self-manage Have you ever stopped to really consider what you mean when you say, “I want to hire great employees’ Does “great” mean hardworking, collaborative, goal oriented or career-aspiring? The answer could be all of the above, but an important missing trait on the list is the “ability to […]

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Contact Center Employees are Brand Ambassadors Building Customer Loyalty
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how to hire call center employees that excel at providing an exceptional customer experience It used to be that the quality of product and services was the primary customer focus, but today you can add another factor of equal importance ” a great customer experience. Just as the word “experience” implies, people want to feel […]

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Candidate-driven hiring is within reach

It’s time to transform recruiting in a way that’s better for all candidates. Download our manifesto on why letting candidates drive their own experience is possible and necessary for organizations, recruiters and candidates alike.

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