How to Build a Better Candidate Experience: HR’s Guide to Recruitment Automation and AI

Chances are, you’d like your candidates to have a consumer-grade experience. However, there’s a gap between what you want to provide and what’s been available on the market. Advancements in recruitment software are beginning to close that gap. This guide will get you up to speed on innovations and trends in the market. Specifically, we’ll look at how AI, automation, and design thinking are colliding to transform the experience of getting a job.

Our normal reaction to feedback & why Checkster is confidential
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Our normal reaction to feedback & why Checkster is confidential

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Onrec Panel – Future of the online recruiting industry
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Onrec Panel – Future of the online recruiting industry

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Off Shore Hiring and English Proficiency
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Over the last five years, we’ve supported a number of site selection projects by evaluating local labor markets in terms of candidate quality and candidate quantity. Many of our clients have a global perspective with off shore, near shore, and domestic centers. The growth in the home agent model combines the economics of a near […]

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Checkster Blog – What can you expect?
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Checkster Blog – What can you expect?

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Traditional Typing Tests vs Job Simulations
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why Typing Tests, WPM and Keyboarding Skills testing for Call Center employment should be replaced by work simulation Many call center hiring managers still rely on the typing test as a tool during the job candidate evaluation process. They administer a typing speed test (word per minute or WPM) or use a candidate keyboard skill […]

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Trends in Hiring Contact Center Agents
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What Are Current Hiring Trends in the Contact Center Industry? FurstPerson joined a panel discussing contact center industry trends at Frost and Sullivan’s Call Center East in April. We wanted to share some thoughts we discussed during the panel.

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Why is Multi-Tasking Important to Contact Center Hiring?
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Why is Multi-tasking a Vital Skill to Look for in Agent Candidates When Hiring for Contact Centers? Increasingly, working as a contact center representative requires working on a number of tasks at the same time with greater frequency of task-switching. While each contact center organization controls the amount of task-switching to some degree (based on […]

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Welcome to Our Blog
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Welcome to our blog. We’re hopeful that you’ll find interesting content and ideas that you can use in your business. Our intent is to share content ” ideas, research, opinions, and observations ” with you. In the recruiting world, we’re late to the blog game. In the call center world, we’re a little early. Since […]

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Candidate-driven hiring is within reach

It’s time to transform recruiting in a way that’s better for all candidates. Download our manifesto on why letting candidates drive their own experience is possible and necessary for organizations, recruiters and candidates alike.

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