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Support

Candidate Support FAQs

My password doesn’t work/I can’t remember my password!
Make sure there are no extra spaces at the beginning or end of your email address or password AND/OR use the “Forgot Password” button on the login page to reset your password.

I requested my username or password reset, why haven’t I received an email?
If you haven’t received an email after five minutes, first check your spam/junk folder.

The email is not in my inbox or my spam/junk folder, now what do I do?
It is possible that the security settings of your email service provider are strict enough to completely block emails from outside parties. Please add noreply@outmatchapps.com,  support@chequed.com, noreply@chequed.com,  and customersupport@assess-systems.com to your email’s safe senders list. Then request the email from the system again. Still having trouble? Contact OutMatch support.

If your application requires a reference check…

Can I provide the phone numbers for my references instead of their email addresses?
Unfortunately, we can only accept a reference’s email addresses to complete the reference check process. If this information is unavailable, please make alternate arrangements with the hiring manager of the company to which you’re applying. We do not have this contact information.

How do I edit my reference’s information?
Log in to your account at app.chequed.com. Click on the Reference tab at the top of the page, hover over the pencil icon next to the reference’s name and click “Edit”. From here you can edit the reference’s information and resend the invitation.

What if I don’t have enough references?
If you don’t have the required amount of references, please reach out to the company you’re applying to so you can make alternate arrangements.

I added all of the requested information. Why does my application still show as “In Progress”?
Your application will show as “In Progress” until  the required  number of references have completed the reference check. At that point, your application will be considered complete and available to the hiring manager.

Browser Requirements

PC

We support the latest versions of the following browsers:

  • Microsoft Edge
  • Microsoft Internet Explorer 11
  • Mozilla Firefox 
  • Apple Safari for Mac 
  • Google Chrome 

Mobile

For certain applications, we support the following on tablet & mobile devices:

  • Safari for iOS (latest version) – Apple iPads & iPhones
  • Chrome for Android (latest version) – Android tablets & phones

Reference Support FAQs

I don’t know this person! What should I do?
If you do not know the candidate who is requesting the reference, please forward the email you received to support@outmatch.com. Make sure to include a brief description of the issue, along with your name and email address. We will then ask the candidate to remove you as a reference.

Note: You may receive up to three reminder emails depending on when the candidate removes you as a reference. Please disregard these reminders.

I clicked on the reference link and received an error message!
Please delete your cache and cookies, reboot, and then try copying and pasting the entire link directly into your browser bar.

I can’t click on the reference survey link!
Some email domains and/or mailbox settings will block hyperlinks. If the email you received does not include a working hyperlink, please copy and paste the entire link directly into your browser bar.

I’m trying to complete a reference, but I’m being asked to enter a user name and password!
You should land on a Welcome page when you click on the link contained in the reference invitation. References are never required to log  in to complete a reference survey. If you landed on the Login page, please make sure you are clicking on the correct link in the email. The link will look similar to the one below:

https://app.chequed.com/user/respondReference?code=6bdf5b7b0c27c54aff3bf0fe64b9f75ff54ba

If you continue to land on the Login page, please try copying and pasting the entire link directly into your browser bar.

Don’t see your question? Click HERE to see our full list of FAQs.

Browser Requirements

PC

We support the latest versions of the following browsers:

  • Microsoft Edge
  • Microsoft Internet Explorer 11
  • Mozilla Firefox 
  • Apple Safari for Mac 
  • Google Chrome 

Mobile

For certain applications, we support the following on tablet & mobile devices:

  • Safari for iOS (latest version) – Apple iPads & iPhones
  • Chrome for Android (latest version) – Android tablets & phones

Still need help?

Our hours of operation are:

Monday through Friday, 8 AM to 6 PM Central Time

If your request is received outside of this window, we will contact you about your question within one business day.

If you’re reporting an error, any extra detail you can provide would be great; such as the browser you’re using, the job or reference related to the issue, and the company you were applying to (if applicable).

If you haven’t tried it already – try restarting your computer or using a different browser.

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